Privacy Policy

1. Introduction

At CaribeMex Rentals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website, contacting us, or using our services.

By accessing our website or subscribing to communications such as email or SMS messages, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal details such as your name, email address, phone number, and mailing address when you submit forms, request booking information, or communicate with us.

Communication Preferences

If you choose to receive communications from us, we may keep records of your consent, messaging preferences, and communication history related to SMS and email notifications.

Website Usage Information

We may collect information about how visitors interact with our website using cookies and analytics tools. This may include IP address, browser type, device information, pages visited, and general usage data.

Booking and Service Information

When requesting a quote, making a reservation inquiry, or using our services, we may collect information related to your stay, preferences, or travel plans.

3. How We Use Your Information

Your information may be used to:

Provide and manage our services
Respond to inquiries and offer customer support
Send booking confirmations, check-in details, and reminders
Send SMS or email communications you have consented to receive
Improve our website performance and user experience
Maintain records of communication preferences and consent
Protect our business and users from fraud or misuse

4. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our site. You can manage or disable cookies through your browser settings, although some features of the website may not function properly if cookies are disabled.

5. Sharing of Information

CaribeMex Rentals does not sell personal information to third parties.

Mobile numbers, SMS opt-in information, and consent data are not shared with third parties or affiliates for marketing purposes.

Information may only be shared in the following situations:

Service Providers

We may share limited information with trusted service providers who assist us with services such as messaging platforms, booking systems, customer support, scheduling tools, and analytics. These providers are authorized to use the information only to perform services on our behalf.

Legal Requirements

Information may be disclosed if required by law or if necessary to protect the rights, safety, or security of CaribeMex Rentals, our clients, or our partners.

Business Transfers

If CaribeMex Rentals is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor entity will be required to follow this Privacy Policy.

6. Your Choices

SMS Opt-Out

You may stop receiving SMS communications at any time by replying STOP to any message you receive from us. After doing so, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

Email Unsubscribe

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Access or Update Your Information

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws.

7. Data Security

We use reasonable administrative, technical, and physical security measures to protect personal information. However, no online transmission or data storage system can be guaranteed to be completely secure.

8. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors. If such information is identified, we will promptly remove it.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated revision date.