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Refund Policy

Reservation Confirmation

A reservation is considered confirmed once the required deposit or full payment has been received and a confirmation has been issued by CaribeMex Rentals.

Cancellation by Guest

All cancellation requests must be submitted in writing via email.

Refund eligibility depends on the timing of the cancellation:

Standard Season

  • More than 30 days before check-in: Full refund minus any applicable processing fees.

  • 15–30 days before check-in: 50% refund of the total reservation amount.

  • Less than 15 days before check-in: No refund will be issued.

High Season

During high-demand periods (including holidays and peak travel seasons), stricter cancellation policies apply:

  • More than 60 days before check-in: Full refund minus any applicable processing fees.

  • 30–60 days before check-in: 50% refund of the total reservation amount.

  • Less than 30 days before check-in: No refund will be issued.

High season may include, but is not limited to: Christmas, New Year’s, Easter week, and other major holiday periods.

No-Show Policy

If a guest does not arrive on the scheduled check-in date and has not notified CaribeMex Rentals, the reservation will be considered a no-show, and no refund will be issued.

Early Departure

If a guest decides to depart earlier than the scheduled check-out date, unused nights will not be refunded.

Cancellation by CaribeMex Rentals

In the unlikely event that CaribeMex Rentals must cancel a reservation due to circumstances beyond our control (such as property damage, safety concerns, or unforeseen issues), guests will receive a full refund of any payments made.

Force Majeure

CaribeMex Rentals cannot be held responsible for cancellations or disruptions caused by events beyond our control, including but not limited to hurricanes, natural disasters, government actions, travel restrictions, or interruptions in essential services.

Travel Insurance

We strongly recommend purchasing travel insurance to protect your trip in case of unexpected events that may require cancellation or changes to travel plans.

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Policies may vary depending on the property and will always be confirmed at the time of booking

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